Macmillan Physique

Personalised Online Fitness Coaching

Macmillan Physique provides personalised online fitness coaching for adults who want to lose body fat, build muscle, improve their fitness and achieve sustainable results.

Our coaching service is delivered remotely to clients in the United Kingdom and internationally.

Macmillan Physique is a trading name of TSM ONLINE VENTURES LIMITED, a company registered in England and Wales.

Online Coaching

What We Offer

Our online fitness coaching service includes:

• A personalised training programme

• Nutrition and calorie guidance

• Regular progress reviews

• Weekly online check-ins

• Exercise technique feedback

• Training programme adjustments

• Accountability and ongoing coaching support

• Access to an online coaching application

• Direct communication with your coach

Every coaching programme is created around the client’s goals, training experience, lifestyle, available equipment and personal circumstances.

Who Our Coaching Is For

Our coaching is designed for adults who want to:

• Lose body fat

• Build muscle

• Improve strength and fitness

• Become more consistent

• Improve their eating habits

• Follow a structured training programme

• Receive professional accountability

• Improve their confidence

• Achieve long-term results without extreme diets

How It Works

1. Initial Consultation

We discuss your goals, training experience, current lifestyle, nutrition, available equipment and any relevant limitations.

2. Personalised Programme

You receive an individual training and nutrition strategy designed around your goals and circumstances.

3. Weekly Check-Ins

You submit regular progress updates, including your training performance, body weight, measurements, photographs and feedback where applicable.

4. Programme Adjustments

Your training, nutrition targets and overall strategy may be adjusted based on your progress and feedback.

5. Ongoing Support

You receive continued guidance, accountability and communication throughout your coaching period.

Coaching Prices

Coaching prices depend on the level of service required.

The full price, payment frequency, minimum coaching period and services included will always be clearly confirmed before a client makes a payment.

No payment will be collected without the client first being informed of the total cost and applicable payment terms.

Results

Results vary between individuals.

Results depend on factors including consistency, training effort, nutrition, sleep, stress, medical history, lifestyle, genetics and the accuracy of information supplied by the client.

Testimonials and client transformations represent individual experiences and do not guarantee that every client will achieve the same result.

Contact Us

For coaching enquiries, payment questions or customer support, contact:

Macmillan Physique
A trading name of TSM ONLINE VENTURES LIMITED

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Company number: 16349883
Registered in England and Wales

Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy applies to online coaching services provided by TSM ONLINE VENTURES LIMITED, trading as Macmillan Physique.

2. Coaching Payments

Payments provide access to personalised coaching services, programme creation, online support, check-ins and any other services described before the client joins.

Payments may be made as a one-off payment or collected on a recurring basis, depending on the coaching package selected.

The full payment amount and payment schedule will be explained before payment is collected.

3. Cancelling Coaching

Clients may request cancellation by emailing:

macmillanphysique@gmail.com

Cancellation requests should be submitted before the next scheduled payment date.

Where a recurring coaching agreement does not include a minimum term, cancellation will normally take effect at the end of the current paid coaching period.

Where a minimum coaching term has been agreed, the client remains responsible for payments due during that minimum term unless otherwise agreed in writing.

Stopping payment through a bank, card provider or payment processor does not automatically cancel the coaching agreement.

4. Refunds

Because online coaching involves personalised programme creation, professional time and access to digital services, payments are normally non-refundable once coaching work has started or access to the service has been provided.

Refund requests may be considered where:

• A payment was taken incorrectly

• A duplicate payment was collected

• The purchased service was not provided

• A refund is required under applicable consumer law

• Exceptional circumstances are accepted by TSM ONLINE VENTURES LIMITED

Approved refunds will be returned to the original payment method.

5. Unused Coaching Services

Clients are responsible for completing check-ins, following their programme and communicating with their coach.

A refund will not normally be provided because a client:

• Did not complete check-ins

• Did not follow the programme

• Did not use the coaching application

• Did not communicate with their coach

• Changed their mind after coaching work started

• Did not achieve their expected result

6. Cooling-Off Rights

Where applicable, consumers purchasing services online may have a legal right to cancel within 14 days.

Where the client asks for coaching work to begin during this cancellation period, the client acknowledges that charges may apply for services already provided.

Where a personalised programme or digital coaching service has already been supplied with the client’s agreement, the right to cancel may be affected to the extent permitted by law.

This policy does not remove any statutory consumer rights.

7. Payment Disputes

Clients should contact us directly before raising a payment dispute or chargeback so that we have the opportunity to investigate and resolve the matter.

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

8. Contact Details

TSM ONLINE VENTURES LIMITED
Trading as Macmillan Physique

Company number: 16349883

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

Terms and Conditions

1. About Us

These Terms and Conditions apply to online fitness coaching services provided by:

TSM ONLINE VENTURES LIMITED
Trading as Macmillan Physique

Company number: 16349883
Registered in England and Wales

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

2. Coaching Services

Macmillan Physique provides personalised online fitness coaching.

Services may include:

• Personalised training programmes

• Nutrition and calorie guidance

• Progress monitoring

• Online check-ins

• Exercise technique feedback

• Programme adjustments

• Educational resources

• Accountability and coaching support

• Access to third-party coaching software

The exact services included will be explained before the client purchases a coaching package.

3. Eligibility

Coaching services are intended for adults aged 18 or over.

A person under 18 may only participate where written consent has been provided by a parent or legal guardian and this has been agreed by Macmillan Physique.

4. Client Responsibilities

The client agrees to:

• Provide complete and accurate information

• Disclose relevant injuries, health conditions or physical limitations

• Inform their coach of any significant change in health

• Follow exercise instructions carefully

• Use suitable and properly maintained equipment

• Exercise in an appropriate and safe environment

• Stop exercising if they experience pain or concerning symptoms

• Seek medical advice where appropriate

• Complete check-ins and provide accurate progress information

• Make payments when due

• Communicate respectfully

5. Health and Medical Disclaimer

Macmillan Physique provides fitness coaching and general nutrition guidance.

We do not provide:

• Medical diagnosis

• Medical treatment

• Physiotherapy

• Psychological treatment

• Prescription medication advice

• Specialist clinical nutrition services

Clients should consult a doctor or appropriately qualified healthcare professional before beginning a new training or nutrition programme, particularly where they:

• Have an existing medical condition

• Have an injury

• Are pregnant or recently gave birth

• Take prescribed medication

• Have experienced chest pain or dizziness

• Have been advised to restrict exercise

• Have concerns about their relationship with food or exercise

Clients participate in exercise at their own risk.

Clients must stop exercising and seek appropriate medical assistance if they experience chest pain, fainting, severe dizziness, unusual breathlessness, sudden pain or another concerning symptom.

6. Nutrition Guidance

Nutrition guidance is provided for general fitness, body-composition and educational purposes.

Clients are responsible for checking food labels, ingredients and allergens.

Clients with medical dietary requirements, diagnosed eating disorders, allergies or specialist nutritional needs should obtain advice from a doctor, registered dietitian or another suitably qualified healthcare professional.

7. Results

No specific result is guaranteed.

Results may be affected by:

• Training consistency

• Nutrition

• Sleep

• Stress

• Lifestyle

• Genetics

• Medical history

• Medication

• Exercise technique

• Accuracy of information supplied

• Adherence to the programme

Testimonials, photographs and client transformations are examples of individual experiences and do not guarantee identical outcomes.

8. Payments

The client agrees to pay the price confirmed before joining.

Payments may be collected:

• As a one-off payment

• Monthly

• On another recurring schedule agreed before purchase

Where recurring payments are used, the client authorises the agreed payment provider to collect payments according to the agreed schedule.

The client is responsible for keeping their payment information valid and up to date.

9. Recurring Payments

Recurring payments will continue according to the agreed coaching terms until:

• The agreed coaching term ends

• The client properly cancels

• Macmillan Physique ends the coaching service

• Another written agreement is reached

A failed payment may result in coaching access being paused or ended.

Reasonable attempts may be made to collect an overdue payment.

10. Minimum Coaching Terms

Some coaching packages may include a minimum commitment period.

Any minimum term will be clearly explained before payment is made.

By purchasing a package with a minimum term, the client agrees to make all payments due during that period, subject to applicable consumer law.

11. Cancellation

Cancellation requests must be sent to:

macmillanphysique@gmail.com

Where there is no minimum commitment period, cancellation will usually take effect at the end of the current paid period.

Where a minimum term applies, payments remain due until the minimum term has been completed unless otherwise agreed in writing.

12. Refunds

Refunds are handled in accordance with the Macmillan Physique Refund and Cancellation Policy.

Personalised coaching services are normally non-refundable once work has started or services have been provided, except where required by law.

13. Coaching Communication

Coaching may be delivered through:

• Email

• WhatsApp

• A coaching application

• Video feedback

• Telephone or video calls

• Other agreed online platforms

Response times may vary.

Macmillan Physique does not provide an emergency or continuous 24-hour support service.

14. Missed Check-Ins

Clients are responsible for completing check-ins and providing the information needed for the coach to review their progress.

If a client does not complete a check-in, Macmillan Physique may be unable to provide a full progress review or make appropriate programme adjustments.

Missed check-ins do not normally entitle the client to a refund or credit.

15. Pausing Coaching

A coaching pause or membership freeze may be offered at the discretion of Macmillan Physique.

Any pause, reduced payment or extension must be agreed in writing.

A coaching agreement is not automatically paused because of holidays, illness, work commitments or non-use.

16. Intellectual Property

All training programmes, nutrition resources, videos, documents, educational materials and coaching content remain the intellectual property of TSM ONLINE VENTURES LIMITED or the relevant content owner.

Clients may use coaching materials for their own personal use.

Clients must not:

• Sell coaching materials

• Share account access

• Reproduce programmes commercially

• Publish paid resources

• Distribute materials to third parties

• Present coaching content as their own work

17. Client Photographs and Testimonials

Progress photographs, testimonials and client results will not be used publicly for marketing without the client’s permission.

Where permission is provided, the client may later request that future use stops.

Removal from materials already printed or published may not always be immediately possible.

18. Third-Party Services

We may use third-party services to deliver coaching, process payments, communicate with clients and store information.

These may include:

• Stripe

• Coaching applications

• Email providers

• WhatsApp

• Cloud-storage providers

• Website hosting providers

Macmillan Physique is not responsible for temporary interruptions or technical failures caused by third-party services outside its reasonable control.

19. Limitation of Liability

Macmillan Physique will take reasonable care when providing coaching services.

To the fullest extent permitted by law, TSM ONLINE VENTURES LIMITED is not responsible for injury, loss or damage caused by:

• Failure to follow instructions

• Incorrect exercise technique

• Failure to disclose relevant health information

• Use of unsafe or unsuitable equipment

• Exercise performed in an unsafe environment

• Actions taken against coaching or medical advice

• Information supplied inaccurately by the client

• The actions of third-party platforms

Nothing in these terms excludes liability where liability cannot legally be excluded.

20. Ending Coaching Services

Macmillan Physique may suspend or end coaching services where:

• Payments remain overdue

• The client behaves abusively or inappropriately

• The client misuses coaching materials

• Continuing coaching would be unsafe

• The client repeatedly refuses to follow reasonable safety instructions

• The coaching relationship is no longer workable

Where appropriate, the client will be informed in writing.

21. Changes to Services

Macmillan Physique may make reasonable changes to:

• Coaching systems

• Check-in procedures

• Applications and software

• Communication methods

• Educational resources

• Service delivery

Any significant change that materially affects the purchased service will be communicated where appropriate.

22. Complaints

Clients should send complaints to:

macmillanphysique@gmail.com

We will aim to review complaints fairly and respond within a reasonable period.

23. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these terms removes any mandatory consumer rights that apply to the client.

24. Contact

TSM ONLINE VENTURES LIMITED
Trading as Macmillan Physique

Company number: 16349883
Registered in England and Wales

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

Privacy Policy

1. Introduction

This Privacy Policy explains how TSM ONLINE VENTURES LIMITED, trading as Macmillan Physique, collects, uses and protects personal information.

The company is registered in England and Wales under company number 16349883.

2. Contact Details

TSM ONLINE VENTURES LIMITED
Trading as Macmillan Physique

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

3. Information We May Collect

We may collect:

• Full name

• Email address

• Telephone number

• Age or date of birth

• Address

• Billing information

• Payment status

• Training experience

• Fitness goals

• Body weight

• Body measurements

• Progress photographs

• Exercise performance

• Nutrition information

• Lifestyle information

• Injuries or health information voluntarily provided

• Check-in responses

• Messages and communications

• Enquiry details

• Website usage information

• Device and technical information

Payment card details are generally processed directly by Stripe or another payment provider and are not normally stored directly by Macmillan Physique.

4. How We Collect Information

Information may be collected when you:

• Contact us

• Complete an enquiry form

• Apply for coaching

• Purchase a coaching service

• Complete an onboarding form

• Submit a check-in

• Use our coaching application

• Send photographs or videos

• Communicate through WhatsApp or email

• Visit our website

5. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Assess coaching suitability

• Provide personalised coaching

• Create training programmes

• Provide nutrition guidance

• Review client progress

• Process payments

• Manage coaching accounts

• Communicate with clients

• Provide customer support

• Improve our services

• Maintain accounting records

• Prevent fraud

• Resolve payment disputes

• Meet legal and regulatory obligations

6. Lawful Basis for Processing

Depending on the circumstances, we may process information because:

• It is necessary to provide a contracted service

• It is necessary to take steps before entering a contract

• The client has given consent

• We have a legitimate business interest

• We are required to comply with a legal obligation

• Processing is necessary to protect vital interests

Where consent is relied upon, consent may be withdrawn by contacting us.

7. Health and Fitness Information

Clients may voluntarily provide information about injuries, medical conditions or physical limitations.

This information may be used to help provide safer and more appropriate coaching.

Macmillan Physique does not use this information to provide medical diagnosis or treatment.

Clients should seek advice from a qualified healthcare professional where medical guidance is required.

8. Payment Processing

Payments may be processed through Stripe or another approved payment provider.

Payment providers may collect and process personal and financial information according to their own privacy policies.

We may receive information including:

• Payment confirmation

• Payment status

• Transaction amount

• Subscription status

• Limited billing information

• Fraud or dispute information

9. Third-Party Service Providers

We may share information with service providers where reasonably necessary to operate the business.

These may include:

• Stripe

• Coaching software providers

• Website hosting providers

• Email providers

• WhatsApp

• Cloud-storage providers

• Accountants

• Professional advisers

• IT providers

• Legal or regulatory authorities

We do not sell personal information to advertisers or other third parties.

10. International Data Transfers

Some technology providers may process information outside the United Kingdom.

Where this occurs, reasonable steps will be taken to ensure appropriate safeguards are used in accordance with applicable data-protection law.

11. Progress Photographs and Testimonials

Progress photographs, testimonials and client results will not be used publicly for marketing without permission.

Permission may be withdrawn for future use by contacting:

macmillanphysique@gmail.com

12. Data Retention

Personal information will be retained only for as long as reasonably necessary to:

• Provide coaching services

• Maintain client records

• Handle complaints or disputes

• Meet tax and accounting requirements

• Comply with legal obligations

• Protect legitimate business interests

Some financial and transactional records may need to be retained for several years after the coaching relationship ends.

13. Data Security

Reasonable administrative, organisational and technical measures are used to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

No online service can guarantee complete security.

14. Cookies and Website Data

Our website may use cookies or similar technologies to:

• Operate the website

• Understand website usage

• Improve performance

• Process forms

• Support payment functionality

Where required, visitors will be given information or choices regarding non-essential cookies.

15. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of processing

• Object to certain processing

• Withdraw consent

• Request a copy of your information

• Make a complaint to a data-protection authority

Some rights may be limited where information must be retained for legal, contractual or regulatory reasons.

16. Data Requests

To make a request concerning your personal information, contact:

macmillanphysique@gmail.com

We may need to verify your identity before completing a request.

17. Complaints

You may contact us first if you have concerns about how your information is handled.

You may also have the right to complain to the Information Commissioner’s Office or another applicable data-protection authority.

18. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will be displayed on the Macmillan Physique website.

19. Contact Us

TSM ONLINE VENTURES LIMITED
Trading as Macmillan Physique

Company number: 16349883
Registered in England and Wales

Registered office:

25 Fairview Drive
Bayston Hill
Shrewsbury
Shropshire
SY3 0LD
United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

​

Macmillan Physique is a trading name of TSM ONLINE VENTURES LIMITED.

Company number: 16349883
Registered in England and Wales

Registered office:
25 Fairview Drive, Bayston Hill, Shrewsbury, Shropshire, SY3 0LD, United Kingdom

Email: macmillanphysique@gmail.com
Telephone and WhatsApp: +34 634 257 326

Online Fitness Coaching

Privacy Policy | Terms and Conditions | Refund and Cancellation Policy